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Privacy Policy


Who are we?

Lauden Chocolate Ltd
Unit D4, Wyther Lane Industrial Estate
Wyther Lane
Leeds
LS5 3BT
United Kingdom

For any questions about how we use your data, or to exercise your rights over your data, you can contact us on:

Telephone: 0113 224 9128
Email: chocolate@laudenchocolate.com
Post: Lauden Chocolate Ltd, Unit D4, Wyther Lane Industrial Estate, Wyther Lane, Leeds, LS5 3BT, United Kingdom

If you do have questions, we’d ask you to read this policy first as we hope it’s clear and comprehensive.

What data do we collect and process about you, what do we do with it and why?

When you visit our website

We collect your IP address, the website you came from, what kind of browser you’re using, and what you do on the website – which links you follow, where your mouse travels, how long you spend on each page and so on.

We only use temporary cookies and don’t track you around the internet. Our website will work fine if do not have track switched on or have third-party cookies completely disabled.

We will link some of your technical information, such as your IP address, to your name and other personal details if you log in to the website or buy a chocolate.

We use this information to make our website work in the first place, and to help us understand your experience of it and how to improve it.

Formally, we justify this processing as a combination of contract and pre-contractual negotiation for the chocolate selection and purchasing process and legitimate interest for the marketing and activity.

When you buy chocolates or products

We obviously collect some personal data about you when you buy chocolates or products from our website.

If you buy chocolate on our website, we collect your name, address and email address. We also process your payment card information – although we don’t handle it directly, or retain it: it’s all dealt with by our payment processor, PayPal.

If you buy a chocolate over the phone, we collect your name and calling telephone number. We’ll also collect your postal address, your email address. We collect your payment card details, although we don’t process them ourselves – that’s done by our payment processor PayPal – or keep them.

We will use the information we’ve collected to handle your order, process and track your payments and to deal with any issues that may arise including complaints and refunds.

Formally, we justify this processing as part of our contractual obligation to you.

We will also use your information for marketing purposes – see below.

When you contact us

If you get in touch with us – whether that’s by phone, email, post or in person – we’ll collect the personal information you provide. If you use our contact form, we ask for your name, email address and contact phone number. That information and anything else you tell us will be handled securely. Only what is needed to deal with your enquiry will be passed on internally. We do ask that you don’t include sensitive personal information in any communication unless it’s directly relevant, to make it easier for you and us jointly to protect you. If resolving your enquiry involves making a refund to you we may need to collect bank details or payment card information from you to do that; we will not keep these after the refund has been issued.

We will use the information you provide to deal with your enquiry and for no other purpose.

Formally, we justify this processing on the basis of your consent. When you use the contact form, , we will ask you for that consent explicitly.

We will also use your information for marketing purposes – see below.

When we send you marketing email.

Where we have noted this above we will use the information we have about you to send you marketing information about our chocolate and company. Where we have prior purchase history we will use that to help identify your interests and customise our marketing to you.

Whenever you interact with us, we may ask you to consent to receive this marketing information by email. You can withdraw this consent at any time by contacting us using the information at the start of this policy, following the unsubscribe instructions that are in every email we send. If you are a business we may send you marketing communications by email without prior consent, but you still have the same rights to ask us to stop.

We do not make telephone marketing calls to consumers and will only call you in response to an enquiry or as part of contractual customer service. We will make telephone marketing calls to businesses but will of course stop if you ask us to either on the call, by contacting us.

Formally, we justify our marketing activity as being in our legitimate interest. As required by the Privacy and Electronic Communication Regulation 2003, for natural people we will only send marketing communication by email where we have explicit consent.

Who else gets to see your data

We won’t ever sell your data or provide access to it to any third parties for marketing purposes. We do not share your data in the following ways:

With our subcontractors

Like many businesses we don’t do everything ourselves. When we have someone else help us handle an aspect of our business, we will pass them some of your data so that they can do their work. We will only ever give them the minimum information that they need and it will always remain under our control. This means that they can only do with your data what we tell them to, and can’t keep it once they no longer need it or pass it on to anyone else.

At the moment, the following parts of our business work with partner companies them:

  • The processing of credit and debit cards
  • Our email marketing platform

We also outsource our IT. We have several partners for this; none of them have routine access to your data, but may be able to see it occasionally if they need to in order to fix a problem or make an update.

Your rights

You have the right to see a copy of all the data we hold about you.

You have the right to ask us to delete what we have or stop processing it. However, we may not be able to do so immediately if the data is required for us to fulfil an obligation to you – like completing an online order purchased via our website; if we are legally required to keep it; or if we believe we need to keep it for contractual or insurance purposes. We will always tell you what we are doing and why.

You have the right to ask us to correct your data – and if what we hold about you is wrong, we’d really appreciate it if you told us – but we will in some circumstances need to check that what you’re telling us is accurate, and may require proof, in order to protect you – and us – from fraud.

To exercise any of these rights, please contact us using the details at the top of this policy.

You also have the right to complain to the Information Commissioner’s Office – the government agency that handles data protection in the UK. You can reach them at their website: https://ico.org.uk/global/contact-us/

Policy information

This policy was last updated on the 23rd of May 2018. We may update it at any time in order to improve our customer experience or to comply with changes in the law.